• Take stairs, not the elevator or escalator
• After lunch, take a walk in stead of sitting around the lunch table gabbing
• Mow your lawn, and stop waiting for someone else to take care of it
• Plant your own flowers
• Play hide-and-seek with your kids
• Take you dog for a walk
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For the past two years employees at Becden, led by our Manufacturing Engineer, Paul Barker, have been “eating an elephant”. It’s finally gone! Becden now has a Standards Manual that documents step-by-step manufacturing standards, complete with photographs, for every product fabricated. We even have standards for receiving, opening, and shipping our cases.
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Paul Barker, Manufacturing
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Paul’s experience with General Electric, in medical device manufacturing, prior to joining Becden was instrumental in undertaking this huge project of over 500 hundred pages. If you have read “The E-Myth Revisited” you will understand the scope and value of this project. It is the same system Ray Krock, the founder of McDonalds, followed to create consistent hamburgers around the world.
Paul worked with technicians in every department to gather information, compile any differences among technicians, work to determine the “correct” technique, then document and photograph each step. After all of this preliminary work, he presented sections to Dennis and me to review, correct, review corrections, and finally approve the section (lots of homework for us). Once the manual was complete all Becden technicians received the sections pertaining to their jobs and have them at their bench for reference as needed. Every new employee receives their Becden Standards and no matter how much experience they have, they are now required to follow “the Becden way”. This is a living document and will change and be updated as materials change and/or we discover better techniques, products, or systems.
We have been told there are no other laboratories in the country that have tackled and completed this huge project. We know it does not make us perfect and we will still make human mistakes (sorry in advance), but we also know we have provided our employees with the best processes we have discovered to date and the necessary training to create the highest possible quality restorations – consistently.
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131 E. 13065 S.
Draper, UT 84020 |
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888-344-9991 toll-free
801-576-9991 phone |
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The editor of this newsletter is Emily Webb of Becden Dental Laboratory, Inc. Please send any questions or comments about this newsletter, or suggestions for articles to: emilyw@becdendental.com
©2007 BECDEN Dental Laboratory, Inc. |
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Striving for Consistency
